Wednesday, November 12, 2014 10:31:02 AMGreetings John,
Thank you for contacting Symantec.Cloud Support
The Partner Management Console Alert Notifications does not offer the granularity to set the alerts the way you want to.
Your best option would be to submit a product idea/suggestion to have this functionality added.
Here is a link to the steps to submit this information. Quite a few improvements have come from customer inputting their ideas from this site.
How to Submit a Suggestion or Idea for Symantec Products.
http://www.symantec.com/docs/HOWTO38237
Regards,
Daniel Taddei, Symantec Certified Specialist
Technical Support Engineer
www.symantec.com
24x7 Global Client Support Center
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For our Cloud-managed endpoint products including Backup Exec.cloud and Endpoint Protection Small Business Edition 2013 please go to https://hostedendpoint.spn.com and click on the support link.
Hello, we are a Managed Service Provider and want to ensure the alerting we have set up in the alerting console are not generating tons of alerts that we don't need to see. What should I set the alerting to be if I don't want to be notified that a problem was found, and then fixed...we don't care in that situation lol. We need to know below
1) when something is caught and not fixed
2) if the AV is disabled
3) if the definitions are a week+ out of date
4) when the product has errors
Thanks in advance
JP
203.481.5349 x1652