THE NEW VERSION OF SEP 21.5 HAS CAUSED MANY OF OUR PCs FROM COMMUNICATING WITH THE DELL KACE KBOX SERVICE. SEP 21.5 SEES THE DELL KACE AGENT AS AN AV INTRUSION ATTEMPT SO THE PCs STOP CHECKING INTO THE DELL KAVE SYSTEM FOR SECURITY UPDATES AND INVENTORYING.
I CALLED DELL AND I CALLED SYAMANTEC TO WORK OUT THE ISSUE TO NO AVAIL.
THE CLOULD VERSION OF SEP 21.5 DOES NOT HAVE ANY ABILITY TO MAKE ADJUSTMENST TO THE SEP AGENT TO ALLOW THE KACE AGENT TO PROPERLY RUN. THAT FUEATURE IS ONLY AVAILABLE IN THE STANDALONE PRODUCT ACCORDING TO SYMENTEC TO ADJUCT FOR TAMPER PROTECTION???
WE NEED THE ABILTY TO ADJUST WHAT PROGRAMS SHOULD BE ALLOWED TO RUN SO THAT A CUSTOMERS SOFTWARE WORKS PROEPRLY.
HOW CAN WE MAKE SYMANTEC MAKE THIS HAPPEN????