To whom it may concern,
The majority of our problems with the Symantec Endpoint Protection Small Business Edition.Cloud service are activation problems. We can un-install / re-install an active product or perform a clean install on a new PC and we are constantly faced with failed or long delays with activations. To make us resellers more efficient with deployment, when the product doesn't activate, it would be nice to have the option of signing into the client portal, locating the newly added computer in the portal and copy the associated activation PIN code so we could manually activate the product ourselves. This would dramatically reduce the amount of phone calls we'd have to make by going through the support channel for un-installing / re-installing the product half a dozen times only to find out the automatic activation process is having a problems on Symantec side.
A manual activation process is much needed for resellers of this antivirus product so we can have a turn key and reliable solution to deploying the product. Please see by case # 27957136 pertaining to one instance of having to call support for activation problems. However this is only one of many and the process is always very time consuming.
