We would like to see Symantec set up an alert page to advise all Corporate customers of recently discovered issues with the Endpoint Protection product that is common to all users.
A recent issue we experienced was with some erroneous definitions that were causing LiveUpdate errors. Multiple customers were having the problem but were having to open separate support cases and begin troubleshooting. An alert page notifying users of the error would have cut down on the case load for both customers and users.
This is best said by CQ in response to one of my posts.
"Often we have to wait for, or search for, a technical bulletin addressing an issue OR wait until someone from Symantec makes an official statement on the forums about the problem. An alert page we could check as needed would be great. Also, it would probably cut down on the number of support cases filed for a known issue. Obviously, someone will open a support case on a new problem and Symantec will investigate. If Symantec finds an issue to be global or common, an alert area would be ideal."