The article: https://support.symantec.com/en_US/article.TECH233932.html describes a few procedures in regards to malware FP and FN procedures but there seems to be 1 aspect not mentioned there. We cannot find any information that states how a FP detection should be reported for detection adjustment. We have been informed by your colleagues in chat that this FP mail should be submitted via the fn procedure and then the tracking # of this must be provided via the case. This information is not described anywhere in the document and it would be helpful if a procedure was outlined for submitted FP detected malware mails since at the moment all that it states for these is that they can be released with the pen-id (something we already know). Please look into adding this 'FP malware detection submission' information to the article
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