To whom it may concern,
I have to administer over a thousand Managed Endpoint AV portals and I am finding it very difficult to manage these portals properly for several reasons.
1) If a managed endpoint Anti-Virus status happens to get stuck in an unknown status as the administrator I am not notified. In such a state the Anti-Virus\Firewall\Security is not effective. The administrators who are responsible for managing the managed client should receive e-mail notifications indicating the client is in a non-functioning state. So we as administrators can be proactive instead of reactive.
2) If a managed endpoint PC has failed to upgrade automatically to the latest version of the Anti-virus agent I should be able to push or force push the update to the PC from the management console portal. Instead, I just get a link to an article on how to manually update the client.
3) If the PC is offline, or not connected to the internet for 30 - 60 days the subscription should not expire on its own, placing the Anti-virus in an Unknown state and at risk. All of my clients purchase this software annually not monthly. Occasionally when clients go on holidays, leave the country or travel somewhere which doesn't provide an unfiltered internet connection their protection shouldn't be shut off because the AV client hasn't called home to verify the status of their subscription.
4) Offline manual full scans should still provide comprehensive scans, even if the definition files are not current.
Thanks for your consideration,
Paul